Re-piping the pensions infrastructure for small pots

The logistics

This is where the rubber hits the road. This is a monumental challenge, with lots of detail to still work through. I expect to see some sort of clearing house created to administer the process – working with providers to identify pots to be consolidated, writing to holders and then auto-consolidating. It will have to be done in such a way that each person finds their pot consolidated with any others they hold.

This will help providers deliver their service profitably. It will also help members. As experts, we forget too easily just how little people understand about their pensions – or how little interest they have in them.

It is hard to enthuse someone to engage with a pension pot worth just a few hundred pounds. But pull together a few of those little pots and the money starts to turn from hundreds to thousands. Then we might see more willingness on the part of members to engage and to lift contributions. Success at the £1,000 level could lead to a higher threshold in due course.

Hopefully, we will see providers step forward to take up this business. The government is only going to accept quality providers at reasonable cost – and that means use of smart digital technology for reporting efficiently to members.

But I think these providers should also have to demonstrate an ability to engage with members effectively, providing answers to the most basic questions and delivering effective educational material. I am excited to see how they do that. Innovation from quality providers is needed, without the industry splitting into bargain-basement and luxury offerings. Good provision for all must be a guiding principle.

If this works, it should give useful experience to the industry in preparing for any single-pot model of the future.

Consolidation of small pots is only a small part of the re-plumbing that our pensions system urgently needs – contribution levels and decumulation pathways also spring to mind, for example – but it is vital. It is good to see it is still at the forefront of minds at the DWP. I hope that we can see it introduced quickly – and that it leads to a reinvigoration of pensions engagement for many.

Scott Pinder is Head of Corporate Sole Trustee at Law Debenture

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Scott Pinder

Head of Corporate Sole Trustee

London, UK

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Sankar Mahalingham

Pensions Managing Director

London, UK

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Nicole Weiner

Business Development Director, Pensions

London, UK

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